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You are at: Home Product Info Frequently Asked Questions

Frequently Asked Questions

General Questions
  1. Where can I find these? Are they available in a store?
    Our products are sold exclusively online. In order to save you money we do not have any dealers or storefronts that way we keep costs down. Please feel free to order samples from our website.
  2. Do you have a catalog/brochure you can send me?
    Our website is our catalog! With how regularly we add new products/styles/colors, a printed brochure would be quickly out-of-date and, in an effort to be more Green/Environmentally-friendly, we don’t want to use up all of that paper having to reprint so often. Luckily all of the most up-to-date information on products, pricing, samples, shipping and more can be found right here on our website.

  3. Do you have showrooms in my area?
    You are in our online showroom. To keep the cost down to you, we can only be found online. Everything we sell is factory direct. You won't be able to find this product in any stores. Please feel free to order samples from our website.
  4. I’ve seen other sites claiming to sell FauxPanels®. Are they really your products?

    Imitation is not the sincerest form of flattery. Sometimes it’s counterfeiting.

    Some of our competitors are trying to pass themselves off as Faux Panels®. They’re making false claims about their products. We are not associated with these other companies, and we have seen some of these ‘fly by night’ companies go out of business.

    Know who you’re dealing with before you purchase. Many of these imitators are just a single person working out of a house using a fancy website. Our products are only sold on FauxPanels.com. We don’t use dealers or middleman. If you’re at a different website, it’s not our product.

    Our company has been in business since 1972, which can be verified by visiting the Better Business Bureau’s website. We’ve been in business much longer than these copycat companies. Please don’t be fooled. If you want a business known for its longevity, security and reliability, then Faux Panels® is the only choice.

    FauxPanels® has a full staff of Customer Service Agents, Design Consultants and Engineers to hold your hand from start to finish. We’re a family-owned business that takes tremendous pride in the way we treat our customers and in the quality and realism of our products. You won’t get our level of customer service anywhere else.

    Remember, there is only one place to purchase our FauxPanels® , and that is direct from us. If you see something that's too good to be true, it usually is.

    You don’t even have to believe us. See what our customers have to say. We welcome you to contact us with any questions you have. We’re here to happily service you!

    Warm Regards,
    Steve Barron, CEO of Faux Panels®

  5. Can you tell me the location of a public place or a customer's house to see your products?
    Our customer's information is completely private, even if it is a public location, and we do not share any of their information. For further explanation please review our Privacy Policy.
  6. How can I see your products?
    You can order samples of our products right here on our website. That way you can get the look, feel and color right in your home.

  7. Why do some of your dimensions say “approximate”?
    We try to be as precise as we can but, due to the material makeup of molded products, slight size variations are possible on the final product.
  8. What size do the samples come in?
    Our samples sizes do vary but most samples are approximately 8" W x 8" H.
  9. How do I get samples?
    You can place an order for samples right here in our online store. All of our samples are free with rebate. That means you will receive a rebate coupon with your shipment of samples that you may use towards your next purchase.
  10. Can I use the full coupon amount towards my purchase of products or will I only be rebated for the sample of the panel I choose?
    You will be rebated for the full amount of your sample order and will not be limited based on the styles of the samples you originally chose.
  11. If I order more than one sample will I get more than one coupon?
    Yes, if you place multiple orders for samples then you will receive multiple coupons. Or if you place multiple samples on one order you will receive one coupon for the total amount of the samples on that order. However, coupons are valid for one time use only and you will not receive a new coupon for samples that were purchased with a coupon.
  12. How do I place an order?
    Simply hit the Add to cart button in our online store. As you add your products they will be stored in your Shopping cart which you may view at any time. When you are ready to complete your order you may select Check out as a Guest, Register & Check out (which allows you to create a FauxPanels.com online account) or Returning Customer (use this option if you have already created an online account with us). Then fill in your information and click Submit Order.
  13. If I am a builder, designer or architect can I get a discount?
    We do offer a volume discount on large orders to the trades.
  14. Do you make custom colors, sizes, and textures?
    For large volume orders it's possible to have your very own custom design. Please call us for more information.
  15. What countries do you ship to?
    We ship to all countries. If you live outside United States or Canada, please Contact Us for more information.
  16. Are you running any promotions?
    Yes! Click an offer below to learn more

             
             
         
         
             
  17. Where is your corporate office?
    Our corporate offices are located in Deer Park, NY. Click here to contact us.
  18. What do other customers say about Faux Panels™?
  19. Can I watch your video clips that were shown on TV?
    Yes, all video clips shown on TV that featured our products can be found on our website. Please click here to watch them

  20. Do you offer American made products?
    US-made We proudly offer a selection of products Made in the US. While we do sell internationally, as a New York based company we do our part to aid and support American industry and business when possible. If you would like more information concerning our American made products, please contact the customer service department by phone or email.

1 (800) 651-4223     Click here to e-mail us.
 
 
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