1. Do you offer a warranty on your columns?
Yes, we offer a 15-year limited warranty.
Click here to read it.
| 15-YEAR LIMITED WARRANTY FOR FAUX PANELS
Barron Designs Inc. (dba FauxPanels.com) warrantees all Faux panels to withstand normal outdoor conditions for fifteen years. Barron Designs (dba FauxPanels.com) warrantees the Faux Panels will not peel, crack, split, or rot.
Barron Designs (dba FauxPanels.com) warrantees against all manufactures defects (Barron Designs must be notified within 30 days of purchase if a manufacture defects was found. Damage resulting from accident, alteration, misuse, abuse, fire, improper installation, improper maintenance, acts of God, or use of products not approved by Barron Designs Inc shall not be covered under the warrantee. Barron Designs Faux Panels are treated with a coating of a U.V. finish. This prevents and/or slows down sun fading, but like anything left in the sun, some slight fading could occur. Barron Designs does not warranty against this sun fading.
When Barron Designs has determined that a Faux Panel is defective, it will replace the product or a credit may be offered instead of replacement (at Barron Designs' discretion). Barron Designs' liability is limited to the cost of the defective product.
This warranty expressly excludes the following:
- Harmful chemicals
- Misuse or abuse
- Fire or flood
- Vandalism
- Distorting and warping from excessive heat
- Mold and Mildew accumulation
- Damage from shipping and Handling
- Lightning, hurricane, tornado, windstorm, earthquake, or any other acts of god
- Animal or birds
- Color changes due to normal weathering including sunlight
- Falling objects or impact of foreign objects
- Damage from improper installation
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2. What are they made of?
A very durable, Medium density polyethlene.
3. Do you protect your panels from fading?
Yes, our panels offer a near zero color degradation (about 1% over a span of 5-10 years depending on your conditions), FauxPanels.com recommends reapplying a clear coat UV inhibitor as a top coat every 5 years or so depending on your conditions to keep the color looking fresh.
4. Do you make custom colors, sizes, and textures?
Yes, for large volume orders it's possible to have your very own custom design. Please call us for more information.
5. Are the samples rebatable?
Yes, the samples are fully rebatable. Only one coupon per order may be used.
6. How do I cash in my sample order rebate?
We will include a coupon for you to use on your next online order.
The coupon will have a code for you to use for your next order in your shopping cart.
In order for you to use coupon, your order subtotal must be greater than coupon amount.
7. If I am a builder, designer or architect can I get a discount?
We do offer a volume discount on large orders to the trades.
8. How do I place an order?
Simply hit the Add to cart button in our online store. You products will be stored in your Shopping cart. Hit the Proceed to Check out button when you are ready to check out and pay for your items.
9. What countries do you ship to?
We ship to all countries. If you live outside United States or Canada, please contact us for more information.
10. How much is shipping?
11. Can I watch your video clips that were shown on TV?
12. Do you have showrooms in my area?
No, you are in our online showroom. To keep the cost down to you, we can only be found online. Everything we sell is factory direct.
You won't be able to find this product in any stores. Please feel free to
order samples from our website.
13. Are you running any promotions?
| Yes, if you send in a picture of your installed project and we use it, we will send you $50. If you send before and after pictures of your project and we use them, we will send you $75! The more photos the better! |
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14. Where is your corporate office?
15. How much do the Ashford Faux Columns™ weigh?
The Narrow columns weigh approximately 21 lbs, the Mailbox columns weight approximately 24 lbs, and the Wide columns weight approximately 32 lbs.
16. How much are the columns?
You can find all the prices on the corresponding product pages:
17. Do you offer samples of the columns?
18. How do I clean the Ashford Faux Columns™?
Cleaning the columns is easy. Simply rinse them down with a garden hose.
19. What if I don't want to install myself?
Wellington
Panels
Wellington
Panels
Frequently Asked Questions 
