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You are at: Home Terms and Conditions

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS SITE. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. ANY ORDER PLACED (WHETHER BY MAIL, PHONE, EMAIL, ONLINE, IN PERSON, FAX, ETC.) CONSTITUTES AGREEMENT WITH THESE TERMS & CONDITIONS.

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-Order Policy -Warranty
-Payment Policy -Privacy Policy
-Shipping Policy -Quick Ship Policy
-Clearance Policy -Miscellaneous
-Return Policy -Questions?

Order Policy

Orders
Most orders have the shipping charges calculated upon checkout. Smaller orders will ship by UPS and larger orders by common carrier. Your credit card will be charged in full at time of placing order over the internet or by phone. No cancellations are accepted on orders after 24 hours. Where no dispute was made within 24 hours of your order, your acceptance of the terms and conditions is assumed. All orders must be paid in full. Payment information and authorization must be included with your order. Orders will not be shipped until payment is received.

Orders Outside Of The USA
All international orders will have customs clearance charges. These charges are to be paid by the customer.

Samples
Small flat shipping fee will be applied to all sample orders within lower 48 states. If you are ordering a sample in HI, AK or outside of the USA, an additional shipping fee will apply. Shipping fees will be applied to all Builder's Kits.

Prices
Prices are subject to change without notice. We reserve the right to cancel any order due to website errors.

Please Check Your Order
Check that you have all the contents of your order, and that it is all in good condition.  
Please report any inaccuracy of your order within 72 hours of receiving your order.  Barron Designs Inc is not responsible for any inaccuracies if notification is received after 72 hours of receipt of your order.

Color Variations
It is highly recommend that you order all of the panels for your project at the same time. In most cases at least a 10% waste factor should be factored in.

The colors of our items may vary slightly from order to order. These variances are considered normal, and are within industry standards. If orders are placed at different times we cannot guarantee an exact color match. It is suggested you purchase extra at time of order to eliminate any future color matching issues

If you need to place another order for the same project, it is highly recommended that you send us a scrap piece from the first order as a sample so we can do our best to color match it. We will do what we can to ensure a good color match, however we cannot guarantee it.

Credits
Credit will be issued to credit card/method of payment supplied at the time of purchase. Time to issue credit will be 4-6 weeks from date of receiving the returned merchandise as per conditions stated in RETURNS.

No Refunds, Returns or Cancellations
There are no refunds, returns or cancellations unless with written permission from Barron Designs, Inc. upon Barron Designs, Inc.’s discretion.

Refused Merchandise
Refused merchandise, for reasons other than damaged items, without receiving an RMA# from a FauxPanels.com® Representative, will not be accepted and will be returned to the customer at their expense.

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Payment Policy

Credit Card Statements
All FauxPanels.com® Charges for credit card transactions will appear on your credit card (or bank statement) under the name Barron Designs, Inc.

Credit Cards
We accept all major credit cards. You must enter or provide us with the name and billing address, as it appears on your credit card.

Terms
All orders are prepaid only.

Coupons
Coupons may be received through promotions run by FauxPanels.com® exclusively or by ordering samples from FauxPanels.com®, i.e. when you place an order for samples you will receive a coupon for the total sum of those samples. Coupons may be used towards your next purchase and cannot be applied to a previous order. Coupon may be used at the time of purchase only; it may only be used once. If use of an invalid coupon is found, Barron Designs, Inc. reserves the right to charge that customers credit card for the total amount of the invalid coupon. Also, if a coupon is used to purchase samples then the customer will receive a new coupon less the amount of the previous coupon used. For example, $24.00 worth of samples orders with a $12.00 coupon used, the customer will received a new coupon for $12.00. Coupons are not to be combined with any other offer.

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Shipping Policy

Shipping is not included in the price of the products. The shipping cost will be automatically calculated when you check out on your order. If the shipping cannot be calculated automatically, it will be billed to your credit card later.  Note: The aforementioned term shipping, and hereinafter, shall be defined as our shipping and handling fee.

You can get an estimated shipping quote by clicking on this icon:

Attention International Customers
Please be aware that you will be required to pay taxes and duties upon receiving your order.

Estimated Delivery Dates
Please check our website for the estimated ship dates on the product(s) you are ordering.

Storage Fees
If the Trucking Company used to ship your order is currently in possession of your products, you may be subject to their rules concerning storage of items not delivered. If the Trucking Company calls to arrange a delivery and delivery is postponed by customer it is possible you will accrue charges for storage. For more information, please read and review ABF's Rules and Special Service Charges (ABF 111-AC), FedEx's Terms and Conditions Service Guide, or the website of the Trucking Company used to deliver your order.

For large-volume orders (typically over $50,000) where a 50% deposit was given to begin production and the balance is due prior to shipping, you may be subject to storage fees for products held at our facilities. If upon completion of the order the balance is not paid within Five (5) business days, storage fees will be charged per day equal to 1% of the total order.

Address Representation
If customer misrepresents the delivery address as a business address and it is in fact a home business in a residential area, all residential charges made by the trucking/delivery company will be the responsibility of the buyer/customer and will be charged to your credit card or reflected in your invoice. Any address correction done by FedEx, UPS or any other carrier due to misrepresentation on order form by customer will reflect in a back charge and customer will be invoiced.

Receiving Your Shipment

  1. Please inspect your shipment immediately, carefully and thoroughly BEFORE signing for the delivery.
  2. You, or an adult whom you have authorized to inspect the shipment in your absence, must sign for, or reject the shipment.
  3. If for ANY reason you are unable to fully inspect your shipment, you must write on the delivery receipt "SUBJECT TO INSPECTION."
  4. In the unlikely event that your shipment is damaged, read and follow the directions in If Your Shipment Is Damaged carefully and fully.

If Your Shipment Is Damaged

If your shipment arrives damaged, you must reject the shipment, or the part that is damaged, and have the driver note the damage on the delivery receipt. Then contact us at 800-651-4223 and we will reissue replacements immediately.

If you find damage to your shipment, but choose to accept it anyway, you must have the driver note on the delivery receipt that the shipment is damaged and the driver must also sign the receipt. Then you must file a claim directly with the shipping company for the damaged portion of your order. (Damage to your shipment is the responsibility of the shipping company. FauxPanels.com™ cannot file a claim for your damaged shipment – only the receiver can.) Please keep any and all damaged merchandise as well as all packing material for the trucking company's inspector to see. Reorder on the website or call us at 800-651-4223.

All shipments will be carefully inspected and packed before leaving the warehouse. They will be shipped the best carrier possible (UPS, Motor Freight, etc). Responsibility for its safe delivery is assumed by the carrier at time of pickup. Please unpack carefully. Keep original packing if there is damage and report any damages to the carrier immediately. Our responsibility for the condition of the goods ends when the carrier accepts them. It is your responsibility to file claim for damaged merchandise. We cannot file claims, we can only verify.

Hidden Damage
Upon acceptance of your shipment, you have 24 hours in which to notify the shipping company of any hidden damage. If you do not notify them within this time frame, any future claim for said parts will be null and void. If any items are required to repair the damaged merchandise, those items will have to be paid by the customer. We strongly recommend that you examine your order in full upon time of delivery and notify us immediately before accepting delivery if you find damaged parts.

If product is received damaged, FOLLOW THESE STEPS

  1. Notify shipping company
  2. Call or email FauxPanels.com™ with invoice number and damage that occurred
  3. Send picture of damage (box, product, etc.) and be sure to keep all original packaging material
  4. You will then receive instruction by email as to how your claim will be resolved.

All claims must be supported with pictures of broken/damaged part, invoice number and name of purchaser. No claim will be handled/accepted if documentation is not provided. In some instances, we need to have the damaged goods sent back to us in order to send you a replacement. For further information contact us at 800-651-4223.

By choosing FauxPanels™, you elect to deal with independent trucking companies whom are fully insured and will reimburse you as long as the proper procedures are followed. FauxPanels.com™ is not responsible for any error or damage that occurs in transit (when it is in possession of the independent trucking company) and therefore cannot issue a credit to your account in that case.

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Return Policy

All our faux panels® are made to order and cannot be returned without the permission of Barron Designs. At FauxPanels®, we offer products of the finest quality to our customers. They are manufactured using long-lasting materials and we carefully inspect each order before shipping. Any return request must be made within 30 days from the day of receipt for an exchange or credit.

Note:

  • You cannot return any products that have been cut or altered in any way.
  • All clearance items are final and cannot be returned.
  • Dye lot changes (color variances) are NOT a valid reason for returns. Due to differences in texture, colors may vary between styles of products.
  • If you are returning merchandise because it was damaged in shipment, please read the If Your Shipment Is Damaged section above.

Returning a Product

If you need to return merchandise, please follow this process to assure proper credit.

  1. To start the return process, call us at 800-651-4223 to receive a Return Merchandise Authorization (RMA) number and to get the address you will be shipping to. We are not responsible for any merchandise returned to us without a valid RMA number nor can we be responsible for extra shipping charges if items are shipped to an incorrect address. If you are returning merchandise because it was damaged in shipment, please read the If Your Shipment Is Damaged section above.
  2. Send back any returned merchandise in its original packaging with proper packaging material intact. Claims cannot be filed on items not properly and securely packaged.
  3. Clearly mark the RMA number on the outside of the boxes.
  4. Arrange and pay for the return shipping, including any shipping insurance. (We'll pay the return shipping costs if the return is a result of our error [you received an incorrect or defective item, etc.]).
  5. You are also responsible for a 20% restocking fee. For custom products the restocking fee could be higher.
  6. We must receive all merchandise returned to FauxPanels.com® in resalable condition in order to give credit. We issue credit only after we have received and inspected the merchandise.
  7. Items must be received back to FauxPanels.com® within 30 days of date the RMA was issued.

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15-Year Limited Warranty for Faux Panels

Barron Designs Inc. (dba FauxPanels.com) warrantees all Faux Panels® to withstand normal outdoor conditions for fifteen years. Barron Designs (dba FauxPanels.com) warrantees the Faux Panels® will not peel, crack, split, or rot.

Barron Designs (dba FauxPanels.com) warrantees against all manufacturer defects (Barron Designs must be notified within 30 days of purchase if a manufacture defect was found). Damage resulting from accident, alteration, misuse, abuse, fire, improper installation, improper maintenance, acts of God, or use of products not approved by Barron Designs Inc. shall not be covered under the warranty. Barron Designs Faux Panels® are treated with a coating of a U.V. finish. This prevents and/or slows down sun fading, but like anything left in the sun, some slight fading could occur. Barron Designs does not warranty against this sun fading. Barron Designs does not warranty Faux Panels® against hurricanes or tornado damage.

When Barron Designs has determined that a Faux Panel is defective, it will replace the product or a credit may be offered instead of replacement (at Barron Designs' discretion). Barron Designs' liability is limited to the cost of the defective product.

This warranty expressly excludes the following:

  • Harmful chemicals
  • Misuse or abuse
  • Fire or flood
  • Vandalism
  • Distorting and warping from excessive heat
  • Mold and Mildew accumulation
  • Damage from shipping and Handling
  • Lightning, hurricane, tornado, windstorm, earthquake, or any other acts of god
  • Animal or birds
  • Color changes due to normal weathering including sunlight
  • Falling objects or impact of foreign objects
  • Damage from improper installation

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Privacy Policy

FauxPanels.com,
A Barron Designs, Inc. Company
Deer Park, New York, USA

Your Privacy at FauxPanels.com
At FauxPanels.com, we take your privacy seriously. We do, of course, ask you for certain kinds of personal information in order to process your order. We keep absolutely private any personal information that you may share with us while placing your order or using our website. We do not sell or share your name or any other information about you with any third parties other than to process your order and have it shipped.

Consent
By using this website you are consenting to collection, use, and disclosure your information in accordance with this privacy policy and applicable local and Federal laws.

The Information We Collect
This notice applies to all information collected or submitted on the FauxPanels.com™ website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

Children and Data Collection
FauxPanels.com does not knowingly allow anyone under the age of 13 to provide us any personally identifiable information. Any child under the age of 13 who chooses to use our site is required to obtain express permission from a parent or guardian before submitting any personal information about themselves (such as name or email address). If a child has provided us with personally identifiable information without consent from their parent or guardian, the parent or guardian of that child should contact our Privacy Officer immediately at PrivacyOfficer@FauxPanels.com so that we may promptly delete the child’s information from our servers.

Though our site is not intended for use by children under the age of 13, as per the Children’s Online Privacy Protection Act of 1998 (“COPPA”) we are required to inform parents and legal guardians about how we collect, use and disclose personal information from children under 13 years of age; and that we obtain consent from parents and guardians in order for children under 13 years of age to use certain features of our website (e.g. subscribing to newsletters or registering an account).

We do not share children’s personally identifiable information with outside third parties not bound by this Privacy Policy. At any time, parents and guardians can refuse to permit us to collect any further personal information from their child and can request that any personal information we have collected be deleted from our records.

If you have any questions or concerns that need addressing, would like to have any personally identifiable information deleted from our systems, and/or would like to request that there be no further collection or use of your information, you may contact our Privacy Officer. The Privacy Officer can be contacted via telephone at 1-800-651-4223; by Fax at 1-631-242-4108; by email at PrivacyOfficer@FauxPanels.com; or by mail at Barron Designs, Inc., 517 C Acorn Street, Deer Park, NY, 11729, USA, Attn: Privacy Officer.

How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the newsletter sign-up form.

We use non-identifying and aggregate information to better design our website and to understand customer trends. For example, we track how many visitors come to our website and to each page, but we would not disclose anything that could be used to identify those individuals.

We use your IP address to help diagnose problems with our server, to administer our website and to collect demographic information for internal purposes.

Personally identifiable information will be kept as long as is needed in order to provide requested services and/or to complete your transactions. If at any time you would like to have your personally identifiable information reviewed and/or removed, you may contact our Privacy Officer.

FauxPanels.com makes use of tracking cookies for Google Analytics and Remarketing purposes. Third party vendors, including Google, may use cookies to serve ads based on a user's prior visits to websites. For more information on Google's remarketing policy, please visit their Interest-Based Advertising Policy page. Users may opt out of Google's use of cookies for advertising by visiting the Google Advertising Opt-out page and you may opt out of analytics tracking through the Google Analytics Opt-out page.

Unsubscribing from Our Newsletter
By providing us with your email and subscribing to our newsletter, you entitle us to send you information, updates, offers and notifications. If at any time you no longer wish to receive our newsletter you may unsubscribe from this service by clicking the Unsubscribe link or the SafeUnsubscribe link found in every Newsletter email we send.

Your Security at FauxPanels.com
We go to great lengths to keep your financial information private and safe. All credit transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. We have put in place the appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online and to prevent unauthorized access, maintain data accuracy and ensure the correct use of information.

We use Secure Socket Layers (SSL), the industry standard in transferring information, to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

If you have any questions or concerns that need addressing, would like to have any personally identifiable information deleted from our systems, and/or would like to request that there be no further collection or use of your information, you may contact our Privacy Officer. The Privacy Officer can be contacted via telephone at 1-800-651-4223; by Fax at 1-631-242-4108; by email at PrivacyOfficer@FauxPanels.com; or by mail at Barron Designs, Inc., 517 C Acorn Street, Deer Park, NY, 11729, USA, Attn: Privacy Officer.

Links to Non-FauxPanels.com Web Sites and Third Parties
This website may contain links to other website controlled by third parties. Please be aware that we are not responsible for the privacy policies for such websites.

Your California Privacy Rights
California Civil Code Section 1798.83 aka “Shine the Light Act” only applies to California Residents who have an established relationship with a business primarily for personal, family, or household purposes. And to businesses with such relationships with California resident(s) that disclose California residents’ personal information to third parties for the third parties’ direct marketing purposes (not theirs) during the immediately preceding calendar year. FauxPanels.com does not disclose personal information to third parties for third parties’ direct marketing purposes. In the event we do so with California residents fitting these criteria they may request a list of those third parties once per calendar year by emailing at PrivacyOfficer@FauxPanels.com  

Social Media Pages and Links
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as any app, social media platform, or wireless service provider, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Facebook Page.

Amendments To This Privacy Policy
If we decide to change this policy, we will post those changes to this policy, provide notice on our homepage, and other places we deem appropriate so you have an opportunity to be aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it. We may also email users who have opted to receive communications from us notifying them of the changes in our privacy practices. You should check this website periodically for changes to this privacy policy. Any changes to this privacy policy shall be effective immediately upon posting. If any change to this privacy policy is unacceptable to you, you should terminate your use of the Content, and contact us regarding removal of your personal information.

Privacy Policy last reviewed and/or updated: 3/4/2013

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Quick Ship Policy

Quick Ship Orders
All our standard policies and warranty apply for Quick Ship Orders with the exception of the terms stated below.

Ship Dates
We do our best to ship out our Quick Ship Items in a timely fashion; however, we cannot guarantee that it ships within 1 – 3 business days. There may be circumstances that require us to ship these items at a later time.

Order Revisions
You may revise your Quick Ship Items up until the order has shipped. Please note that any revisions to an order containing quick ship items will push back the shipping dates.

Cancellations
Orders for Quick Ship items may be cancelled up until the order has shipped. Once the items have shipped they can no longer be cancelled but a RMA may be requested. See the Quick Ship Return Policy below.

Quick Ship Return Policy
Quick Ship Items may be returned. Any return request must be made within 30 days from the day of receipt for an exchange or credit. Please follow this procedure when returning quick ship items to assure proper credit.

  1. To start the return process, call us at 800-651-4223 to receive a Return Merchandise Authorization (RMA) number and to get the address you will be shipping to. We are not responsible for any merchandise returned to us without a valid RMA number nor can we be responsible for extra shipping charges if items are shipped to an incorrect address. If you are returning merchandise because it was damaged in shipment, please read the If Your Shipment Is Damaged section above.
  2. Send back any returned merchandise in its original packaging with proper packaging material intact. Claims cannot be filed on items not properly and securely packaged.
  3. Clearly mark the RMA number on the outside of the boxes.
  4. Arrange and pay for the return shipping, including any shipping insurance. (We'll pay the return shipping costs if the return is a result of our error [you received an incorrect or defective item, etc.]).
  5. You are also responsible for a 20% restocking fee.
  6. We must receive all merchandise returned to FauxPanels.com® in resalable condition in order to give credit. We issue credit only after we have received and inspected the merchandise.
  7. Items must be received back to FauxPanels.com® within 30 days of date the RMA was issued

Website Quantities
As we do our best to have accurate counts represented on our website for the Quick Ship Items, the quantities listed may not always reflect the exact number available to ship. This would then require a revision to shipping dates in order to fulfill the amount requested.

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Clearance Policy

Clearance Orders
All our standard policies and warranty apply for Clearance Orders with the exception of the terms stated below. Clearance items might have blemishes or scratches so we recommend buying a touch-up kit.

Ship Dates
We do our best to ship out our Clearance Items in a timely fashion; however, we cannot guarantee that it ships within a certain time frame. There may be circumstances that require us to ship these items at a later date.

Order Revisions
You may revise your Clearance Items up until the order has shipped. Please note that any revisions to an order containing clearance items will push back the shipping dates.

Cancellations
Orders for Clearance items may be cancelled up until the order has shipped. Once the items have shipped they can no longer be cancelled.

Return Policy
Any and all items offered as part of a clearance sale are non-returnable. Clearance items may have blemishes or scratches so we recommend ordering touch-up kits. All sales of clearance items are final.

Website Quantities
Due to limited quantities and the nature of the clearance sales, we cannot guarantee that inventory numbers expressed on the clearance page are 100% accurate. If we are unable to fulfill an order (e.g. Out of stock), we have the right to cancel the order. In the event that we must cancel a clearance order, you will be notified via telephone and/or email of the cancellation and will be refunded for the items in question.

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Miscellaneous

Customer Responsibility
FauxPanels.com® shall be held harmless from any and all claims by the buyer as a result of injury, damage or wrongful installation to an ultimate user or other person caused by the product sold herein by the seller to the buyer, whether the injury or damage results from the assembly, installation, operation, shipment, storage or manufacture of this product. Please consult local building codes prior to installing the products.

Panels Around Fire Places
Although our panels are incredibly realistic, keep in mind that they are not a stone product, they are manufactured utilizing high density polyurethane. With that in mind, all of our Polyurethane Panels are a Class B Construction Material (unless ordered in Class A which is available on some Faux Panel product lines) and can be used around a Fireplace opening/insert, and/or Stove, provided you follow the Fireplace Insert/Stove Manufacturer's specifications for required clearances.

When using our panels around an open hearth where there will be a  "live flame" (i.e., wood, coal, etc.), it is recommended that you use some type of a stone or non flammable border (minimum 6") before starting our Panels, and then use Class A fire rated panels for the area immediately surrounding the opening. Please note that anytime our panels are used and there is any chance of a live flame or embers coming in contact with the panel, that we recommend using a Class A fire rating. Also, please note that a Class A fire rating makes the panels more fire and heat retardant, it does not make them fire proof, therefore, our product is not suitable for the inside of your hearth/firebox.. Other than this, our standard panels can be utilized with the same clearances observed as the Fireplace/Stove manufacturer recommends for any standard paneling material or sheetrock (Class B Materials). You also must adhere to any, and all, building and/or fire codes concerning clearances that are applicable in your area.

FauxPanels.com® is a Barron Designs Inc. company.

Any and all disputes between FauxPanels.com and the customer/user shall be governed by the laws of the State of New York, without giving effect to its conflicts of laws principles and any and all legal actions arising from any such disputes shall be venued and heard in the State or Federal Courts sitting in Suffolk County, New York, and such courts shall have the exclusive venue for any such actions. Customer/User specifically acknowledges and agrees to this choice of law and venue provision and will not make any form of motion, argument or the like for an inconvenient venue in any such action which may arise between FauxPanels.com and the Customer/User.

FauxPanels.com®, a Barron Designs company, reserves the right to make changes to this site and terms and conditions at any time.

Failure to follow any of the previously stated procedures may result in forfeiture of monies and/or merchandise due to you.

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Questions?

If at any time you need further explanation or clarification on any of these Terms and Conditions or have any other questions concerning FauxPanels.com®, please call us at 800-651-4223, Mon – Fri 9am-5pm EST.

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Thank you!

 

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