Testimonials

This past summer I purchased your Carlton Sierra Sand Cobblestone Panels to use as skirting on our park model log sided trailer that we have parked at a campground here in Western PA. Below you will see the before and after pictures. The wife & I are very pleased with the finished project. We have received many compliments from all the resident campers and we continue to receive compliments from weekend traveling campers week after week.

I have given out many of your pamphlets and cards as when the people see this they all like it.

I would hope that you use my pictures on your web site and pamphlets, as I could not find any of your panels used as skirting on any trailers when I was shopping on your web site and requesting the samples. After several calls to your customer service people about your product and seeing the samples, I was able to come up with the proper way to install your panels on my trailer.

I Thank all your employees for they're help with all my questions as I was deciding which panels to use and how to properly install them. We are very satisfied customers and I continue to highly recommend your panels.

Wanted to send you a snapshot of the specialty dog barn that was constructed using your product. Because my customer had a neighborhood covenant requiring all out-buildings to look like his existing home (even a dog house) we used your Oxford panels to make the dog's home look like his masters! Very impressed with the quality and ease of installation and I look forward to using this product on other small out-buildings that I produce. Your customer service was outstanding.

The product went up easy and looks great! I love this product and would highly recommend it.

Ordering - would recommend ordering samples to get the color and style you would like - they rebate you your sample costs when you order. It does take awhile to make your order, so make sure you understand it takes 6-8 weeks from when you order.

Installation - I would recommend a good table saw if planning to make many cuts. The touch up paint comes in handy as well and looks great - a little trick is to use the texture caulk and paint over it in areas where there is a lot of foam showing.

I had many people walk past my house and tell me it looks great and they could not tell it was not stone.

I've been redecorating, up-dating and structurally improving a veritable wreck of a house I bought 12 years ago during my prolonged divorce. I did pretty intensive study and research before first calling your company to obtain samples, and, most recently, to place an order.

I've lived at lumber yards, on the phone with suppliers, and in home improvement stores for the past two years. I am literally crowing to every person patient enough to hear me out about the extraordinary customer service I received when I called Fauxpanels and spoke with Shari. Not only did she go back and forth to your consulting builder with the "iffy" measurements the contractor gave me, she gave me peace of mind from her depth of knowledge and also knowing when to consult with the "hammer and nails" guy.

Customer service has gone down the toilet in our era of "press this # if" automation and outsourcing to cheap labor countries whose populations speak a sort of English, maybe. But not at your company. My experience with Fauxpanels was like dealing with a long-trusted neighborhood vendor.

Customer service has been my career for the past 30 years. As executive director of a consulting company, my groups set up customer contact centers all over the globe. I only wish we had had your Shari to serve as a paragon example of exactly how to fulfill and exceed all the elements that are benchmarks for world-class customer service.

All too often customer service is viewed as a corporate cost and overhead wallet drain. Your entire corporation is to be commended and congratulated that this is obviously NOT the case at Fauxpanels, and your executives need to hear this. They need to hear that the front-line people like Shari are the real life-blood of your corporation. And I can personally assure you that people like Shari are not only rare, but they are the best ambassadors anyone could want for their company.

I do hope you will share my sentiments and praise with your executives. I'm quite sure they hear all of the escalated complaints, but I am also sure they don't hear escalated thanks and accolades as often as are deserved.