Frequently Asked Questions

 
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Columns
  1. How much are the columns?

    About 20% to 60% less than all other similar types of stone and brick veneer products. You can find all the prices on the corresponding column pages.

    Click a line for prices & information:

    Ashford Columns
    Wellington Columns
    Carlton Columns
    Norwich Columns
    Windsor Columns
  2. Do you offer a warranty on your columns?
    Yes, we offer a 15-year limited warranty. Click here to read it.
  3. What are the columns made of?
    Most of our column lines are made from high density polyurethane. The Ashford columns are made out of a very durable, medium density polyethylene.
  4. How do I cut the columns?
    Cutting the columns is easy! You can use any wood cutting tool.

    For short informational videos on cutting, please view our Cutting Columns installation page.

  5. How light are they?
    Our columns and mailbox columns vary between all of the products. Our lightest, the Windsor Column Warp, has an approximate weight of 6lbs 6oz while our heaviest weighs up to about 54lbs. Please check the individual product page to see the weight of the product you're interested in.
  6. Are the columns easy to install?
    Yes, our columns are very easy to install. Please click for the installation directions. If you are not handy, any carpenter in the phone book can install our columns.
  7. Can your Faux Columns be painted?
    Yes, our Faux Columns can be painted if you wanted to. We recommend using a high quality water based latex paint.
  8. Do you protect your columns from fading?
    Yes, our columns offer a near zero color degradation (about 1% over a span of 5-10 years depending on your conditions). You may want to reapply a clear coat UV inhibitor as a top coat every 5 years or so depending on your conditions to keep the color looking fresh.
  9. Do you make custom colors, sizes, and textures?
    Yes, for large volume orders it is possible to have custom designs or colors. Please call us for more information.
  10. Where are Faux Columns and veneer used?
    Faux Columns are perfect practically anywhere. They can add the look of brick, rock or stone to your fence line, porch, as driveway columns, and more. Columns are perfect for inside or outside in any residential or commercial application.
  11. Is there any maintenance needed?
    After the column is installed, no maintenance is required!
  12. What sizes do the columns come in?
    Columns vary in shape and size depending on the specific product line and style. Please view the product page for the column you are interested in to learn more.
  13. Can your Faux Columns be used outside?
    YES! Our Faux Columns are perfect for outdoor use as porch wraps, driveway columns, covering fence posts and more. They're designed to resist moisture, sun fading, insects and pests. Click here to see installation examples of our various column products.
  14. What do the columns feel like? Do they feel real?
    The columns are molded from real brick, rock and stone. That gives them all the unique texture of the real thing so they feel practically the same.
  15. Are the samples rebatable?
    Samples come with a rebate coupon for the price of your samples order. This coupon can be used on a future order, making your samples virtually free.
  16. How do I cash in my sample order rebate?
    We will include a coupon for you to use on your next online order. This coupon will have a code for you to use for your next order in your shopping cart. In order for you to use coupon, your order subtotal must be greater than coupon amount.
  17. If I am a builder, designer or architect can I get a discount?
    We do offer a volume discount on large orders to the trades.
  18. How do I place an order?
    Simply hit the Add to cart button in our online store. You products will be stored in your Shopping cart. Hit the Checkout button when you are ready to check out and pay for your items.
  19. What countries do you ship to?
    We ship to throughout the world. If you live outside United States or Canada, please contact us for more information.
  20. How do the Faux Columns ship?
    All of our Faux Columns ship UPS directly to you (or your job site). Shipping is an additional cost.
  21. How much is shipping?
    Please click here for our shipping quote page.
  22. Are my columns waterproof?
    YES, no need to worry about water. Our columns are perfect for all climates. They're impervious to sun fading, water, animal or insect attacks. Our UV inhibitors protect the finish even for exterior use. You can read the test reports here.
  23. How do I clean the Faux Columns?
    Cleaning the columns is easy. For exterior applications, simply rinse them down with a garden hose. For interior applications, you can wash them with soap and water or a mild detergent.
  24. What do other customers say about Faux Columns?
  25. How is it made?
    Molds are made using real rock, stone, and brick as the master mold then, using a proprietary process, liquid polyurethane (or polyethylene for Ashford Columns) is introduced into the mold forming the exact clone of the original.
  26. Will I need special tools to install the Columns?
    No. Just the typical tools found in the average home shop should be enough to handle most home projects. Please click for the installation directions.
  27. How do I know how much caulking to use?
    We recommend 1 tube of caulk per column for most product lines.
  28. What if I don't want to install myself?
    Our columns are fairly simple to install so anyone with a basic understanding of carpentry can install them. If you choose not to install them yourself then any carpenter, builder, contractor, etc. should have no problems following our installation guides to do it for you. Click here to learn how to install.
  29. How will the columns handle the elements?
    They'll have no problem handling the elements. Our columns have been tested to withstand numerous environmental conditions. Click here to visit the specification page for further information.
  30. Does the mailbox come included in the column?
    Our mailbox columns come with the mailbox.
  31. How real do the Faux Columns look?
    Faux Columns look just like the real thing. They've been specially molded using real brick, rock and stone so they have all the same subtleties of the real thing. We've heard from numerous customers that their friends, family and neighbors couldn't tell the difference and couldn't believe it wasn't real.
  32. How many Faux Columns do you offer?
    We currently offer 5 product lines with varying styles and designs but we're always adding more.
  33. What accessories do you offer for your Faux Column lines?
    To complement our columns, we offer a variety of cap options as well as some risers and pedestal bases. We also offer matching faux panels® for certain column lines.
  34. Are the Faux Columns safe for my child to be around? Are the faux columns toxic?
    Faux columns are completely safe for both adults and children. They are non-toxic and emit no harmful off-gases.
  35. If I was to install the Faux Columns in my basement, which can be damp, will it ruin or lessen the life expectancy of the product?
    Installing faux columns in a damp basement will NOT ruin the life expectancy. Our products have undergone rigorous testing including water and humidity tests.
  36. How do I store the Faux Columns? At what temperature should I store Faux Columns?
    We recommend that you store your columns flat and in a room temperature or cooler environment.
  37. Do you offer fire rated Faux Columns?
    Yes, our Norwich column line can be ordered with optional Fire Rated Polyurethane. It is also possible to get fire rated Carlton and Wellington products on larger volume orders. Please call our customer service department if you need a large volume fire rated order.