Thanks to you, I was finally able to change my entire living room’s look! Your panels are amazing and we are very happy with the results!
The installation was really easy and very fast – the entire project took us less than a day to finish. The only hard time we had was to make the choice of which panels to order because we like them all.
My family is very excited about the new look of the living room and we are looking forward to having our friends over. I am sending Before and After pictures to show off my living room’s new look and I definitely will recommend your product to all my relatives and friends.
Thanks again and keep up the good job guys!
I've been redecorating, up-dating and structurally improving a veritable wreck of a house I bought 12 years ago during my prolonged divorce. I did pretty intensive study and research before first calling your company to obtain samples, and, most recently, to place an order.
I've lived at lumber yards, on the phone with suppliers, and in home improvement stores for the past two years. I am literally crowing to every person patient enough to hear me out about the extraordinary customer service I received when I called Fauxpanels and spoke with Shari. Not only did she go back and forth to your consulting builder with the "iffy" measurements the contractor gave me, she gave me peace of mind from her depth of knowledge and also knowing when to consult with the "hammer and nails" guy.
Customer service has gone down the toilet in our era of "press this # if" automation and outsourcing to cheap labor countries whose populations speak a sort of English, maybe. But not at your company. My experience with Fauxpanels was like dealing with a long-trusted neighborhood vendor.
Customer service has been my career for the past 30 years. As executive director of a consulting company, my groups set up customer contact centers all over the globe. I only wish we had had your Shari to serve as a paragon example of exactly how to fulfill and exceed all the elements that are benchmarks for world-class customer service.
All too often customer service is viewed as a corporate cost and overhead wallet drain. Your entire corporation is to be commended and congratulated that this is obviously NOT the case at Fauxpanels, and your executives need to hear this. They need to hear that the front-line people like Shari are the real life-blood of your corporation. And I can personally assure you that people like Shari are not only rare, but they are the best ambassadors anyone could want for their company.
I do hope you will share my sentiments and praise with your executives. I'm quite sure they hear all of the escalated complaints, but I am also sure they don't hear escalated thanks and accolades as often as are deserved.
I purchased the Norwich Colorado Stacked Stone Earth Panels for a media room in our home. The installation was incredibly easy, I completed the wall in about 6 hours, and the finished product is far beyond what I expected.
We had multiple friends and family members come through our home over the holiday and everyone that saw the room was absolutely amazed. They did not believe that the panels were “faux” and refused to believe that it wasn’t real stone until they actually felt the wall. My father who is a retired stone mason, was astonished at the finished product and couldn’t believe it when I told him that it was a faux panel.
For anyone out there that may be reluctant about ordering a faux panel, do not hesitate ordering this product! You will not be disappointed.